How to Cancel AT&T’s U-Verse

Canceling your U-Verse service is a procedure that AT&T won’t enable you to finish online. The most convenient way to cancel U-Verse is by calling AT&T and going through the step-by-step process with a representative over the phone.

If you’re serious about canceling, you’ll have to resist the deals you’ll get to stay.

How to Cancel U-Verse

To cancel your U-Verse service, you’ll need to call AT&T’s cancellation line at 800-288-2020. Ensure you have particular account information on hand before you call, including your account number, which should be at the top of your most recent U-Verse costs. Keep that expense nearby due to the fact that the agent will more than likely inquire about the services within your U-Verse package. AT&T will wish to confirm some information regarding your individual contact information too.

Remember that the AT&T agent will almost certainly attempt to keep your service. This will consist of a lot of marketing deals and discounts, a lot of which need signing a new U-Verse contract. If you really wish to cancel, turn down any and all deals.

Cancel Wireless Service or Remove a Line

If you have an installation contract

The remaining unpaid installation balance is due instantly when you cancel the line linked to the contract This consists of accessory installment agreements.

If you do not have an installment agreement

You’ll need to pay an Early Termination Fee (ETF) if you cancel before completion of your service dedication. We prorate your ETF for each complete month you complete.

If you activated a device within the last 14 days

• You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.
• If you placed an online order, you don’t need to pay a restocking cost for returns that fall under the 14-day return policy. Did you pick up an online order in shop? Go to a company-owned retailer to have the restocking charge waived. Cost waiver goes through change.

More information you can find here: https://www.att.com/esupport/

Returning Equipment after AT&T U-verse Service Cancellation

After you finish the cancellation process, you’ll soon receive a letter in the mail confirming that you have canceled U-Verse and asking that you return all equipment, consisting of the router and DVR. The letter will lay out which equipment you need to deliver back, where to mail it and when it’s due. This is since you basically lease the equipment when you spend for U-Verse service.

How Do I Return AT&T U-verse Equipment?

Return your devices at no charge to you within 21 days to avoid a $150 charge.

Take initial Wi-Fi Gateway and power cord to closest The UPS Store. Bring your AT&T account number found on your packing slip. Please do not return other devices.

UPS will scan your equipment, offer an invoice, pack, and ship equipment to AT&T at no charge to you.

Early termination policy

According to AT&T support website, you’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T Internet service more than 14 days after activation and you have a term commitment. The ETF is prorated and lowered for each month that your Internet service is active. The appropriate ETF will appear on your bill as Early Termination Fee within 3 costs periods.

ETF example (quantities are price quotes):

ETF is $180 and the term commitment is 12 months

Months in service	Prorated ETF
1	$180
2	$165
3	$140
4	$135
5	$120
6	$105
7	$90
8	$75
9	$60
10	$45
11	$30
12	$15
* No ETF if the service is canceled within 14 days of service activation.

Equipment return policy

Upon termination of your services for whatever reason, you need to return the equipment, intact, within 21 calendar days. If the equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the worth of the equipment. AT&T might keeps any advance payment or deposit, or portion thereof that previously has actually not been reimbursed, if you stop working to return the equipment within this time duration.

If the equipment is returned within 90 days of termination, any costs charged for the equipment will be refunded (besides fees for damages). No refunds will be produced any equipment returned more than 90 days after termination. In addition to termination of service, these equipment return arrangements apply if your existing equipment is replaced or updated for any reason.

To return equipment:

Head to the closest UPS Store or FedEx® Office because we can’t accept returns at AT&T stores.
Bring our equipment, 9-digit account number, and the letter or e-mail you got. UPS or FedEx will handle the rest at no charge to you.

Why AT&T Charges Early Termination Fees (ETF)?

Provider like AT&T offer service agreements on numerous devices and wireless connections at discounts.

When a consumer chooses to leave the agreement in between, this can cause losses to the Company.

The business will not be able to cover the cost spent on a consumer. This is the reason AT&T charges ETF.

However, however if discovered from the client’s perspective it is a huge and unnecessary expense. Normally, these termination charges are rather heavy and not practical.

Clients usually would want to leave service for different reasons. But out of them all, the major one is unsatisfactory service.

Q&A related to AT&T U-verse Concellation

How to avoid AT&T early termination fee?

To avoid AT&T early termination charge

• Call and talk straight to Support Staff
• Switch Carriers if you get ETF cover
• Purchase Prepaid plans
• Cancel your connection within 30 Days duration

As a service provider, they just do not desire their clients to disappear or cancel the agreement early prior to the completion.

But it is also quite obvious that the termination charges are quite high and are therefore making the consumers unhappy in many ways.

For that reason, most consumers would like to know what is the precise ETF and how to avoid it.

Can I cancel U-verse and keep Internet?

You can cancel the TV+Internet package, leaving only the Internet service, but remember that you will have to pay the difference/fine for premature termination. You can find out the exact difference you’ll have to pay by calling AT&T customer service at 800.288.2020 (Internet, TV or home phone support).

The procedure will include:

1. Calling the above phone number, where you should clearly explain that you want to give up TV service, but keep the Internet.
2. Return of TV equipment. This is done through the FedEx office, where your return will be documented and a receipt will be issued. This receipt is extremely important to keep in case of misunderstandings and the need to prove what and when you returned to AT&T. Keep in mind that there is no need to return internet equipment!

For how long do I need to return AT&T equipment?

Want to avoid non-return costs? Make sure to send your intact equipment back within 21 days of the service change or disconnect date. AT&T provides a 90-day devices warranty from the installation date.