Canceling your U-Verse service is a procedure that AT&T won’t enable you to finish online. The most convenient way to cancel U-Verse is by calling AT&T and going through the step-by-step process with a representative over the phone. If you’re serious about canceling, you’ll have to resist the deals you’ll get to stay.
How to Cancel U-Verse
To cancel your U-Verse service, you’ll need to call AT&T’s cancellation line at 800-288-2020. Ensure you have particular account information on hand before you call, including your account number, which should be at the top of your most recent U-Verse costs. Keep that expense nearby due to the fact that the agent will more than likely inquire about the services within your U-Verse package. AT&T will wish to confirm some information regarding your individual contact information too.
Remember that the AT&T agent will almost certainly attempt to keep your service. This will consist of a lot of marketing deals and discounts, a lot of which need signing a new U-Verse contract. If you really wish to cancel, turn down any and all deals.
Cancel Wireless Service or Remove a Line
If you have an installation contract
The remaining unpaid installation balance is due instantly when you cancel the line linked to the contract This consists of accessory installment agreements.
If you do not have an installment agreement
You’ll need to pay an Early Termination Fee (ETF) if you cancel before completion of your service dedication. We prorate your ETF for each complete month you complete.
If you activated a device within the last 14 days
- You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.
- If you placed an online order, you don’t need to pay a restocking cost for returns that fall under the 14-day return policy. Did you pick up an online order in shop? Go to a company-owned retailer to have the restocking charge waived. Cost waiver goes through change.
More information you can find here: https://www.att.com/esupport/
After you finish the cancellation process, you’ll soon receive a letter in the mail confirming that you have canceled U-Verse and asking that you return all equipment, consisting of the router and DVR. The letter will lay out which equipment you need to deliver back, where to mail it and when it’s due. This is since you basically lease the equipment when you spend for U-Verse service.
How Do I Return AT&T U-verse Equipment?
Return your devices at no charge to you within 21 days to avoid a $150 charge.
Take initial Wi-Fi Gateway and power cord to closest The UPS Store. Bring your AT&T account number found on your packing slip. Please do not return other devices.
UPS will scan your equipment, offer an invoice, pack, and ship equipment to AT&T at no charge to you.